Production, Shipping & Returns
Good things take time
Every single item sold is made to order, by me, in my studio. This means it takes a while — usually 3 to 4 weeks — for you to receive your order after you place it. I'm usually pretty good about keeping in touch regarding timeline estimates as your piece is in production, but don't hesitate to reach out if you're in a time crunch or are otherwise wondering when your order will ship.
Garment sizing & measurements
When you order a garment, you are asked to select a size, either XS-XL or 00-16 depending on the item. From there, I use my grade rules, in alignment with my size chart, to create the size you select. At checkout, however, you may have noticed that you are asked for your measurements and height. While I am not using these measurements to make your piece "to measure," I do review your measurements to ensure the size you selected makes sense. If I have suggestions or questions regarding garment sizing and/or length, I will reach out to you before I begin cutting. And if you have questions regarding which size to choose, want to know specific garment measurements not listed, or are interested in custom sizing, please don't hesitate to reach out.
Shipping, etc.
Shipping is complimentary for all US orders. I generally ship orders via UPS Ground, though if you have an alternate preference, don't hesitate to leave a note.
The website is currently set up to only accept orders shipped within the United States. If you live abroad and are interested in placing an order, contact us and we can look into shipping options.
Since the company is based in New York City, we collect sales tax on orders placed in the city and state of New York. We do not collect sales tax from orders placed in any other states.
Returns, exchanges & reworking
Because each piece is made to order, returns and exchanges are not accepted. That being said, I do want you to be happy with what you order, so I offer a complimentary reworking service. Here's how it works:
- If you are not happy with anything about your item(s), please contact us and note what the issue is (too small? too big? too long?).
- I'll review your notes, and we'll agree on what changes to make. Please note that not all requested changes can be done, and acceptance/refusal of all proposed changes is at my sole discretion.
- I will send you a complimentary shipping label to send the item(s) back to me. From there, I'll make the agreed-upon changes and ship the item(s) back to you.
- Additional reworking after the first back-and-forth is available, but it is at your expense for shipping both ways. (I'm happy to invoice you and send you a label, or you can use your own shipping service.)
If you happen to receive anything damaged or defective, please reach out as soon as possible and we will work something out.