Shipping & Returns

Shipping is complimentary for all US orders (yay!). We ship all US orders via USPS Priority Mail, which generally takes 2-3 days to arrive. We ship internationally via DHL using their shipping rates calculated at checkout.

All our garments are made to order and will ship by the lead time listed on the product page. Our lead time varies based on how busy we are, although it's generally somewhere around 2-4 weeks. If you need something by a certain date or are wondering about the status of your order, please don't hesitate to send us an email.

Since we are based in New York, we collect sales tax on orders placed in the state of New York. We do not collect sales tax from orders placed in any other states.

 

Returns Policy

If you are not completely satisfied with your new clothes (so sad to hear that!), you may return your item(s) in their original state within 7 days of receipt for a full refund in your original form of payment. Return shipping is free for US orders, and a label will be provided by us via email. All orders placed from outside the US are final sale and cannot be returned. We do not accept returns on items that you have worn, altered, washed, de-tagged, or damaged. (You're totally welcome to an in-home try-on, however!)

If your return is postmarked after 7 days but within 21 days of receipt, you will be issued store credit for the full amount of your purchase. Any items initiated or postmarked 22 days or more after your receipt will be denied and mailed back to you. All sale items and international orders are final sale and cannot be returned.

To set up a return, email orders@margudesign.com with your Order Number (found in your order confirmation email) and what you would like to return. We will then issue you a return label, and you may drop your package off at your nearest USPS drop-off location. Upon receipt and inspection of the returned merchandise, you will be immediately refunded in your original form of payment.

To make an exchange, please follow the same instructions for a return and then place a new order (with complimentary shipping) for the item you wish to receive.

 

Questions about your order, return, or exchange? Email us and we'll get back to you as soon as we can.